At All Age Toys Store, we take pride in offering high-quality educational toys from premium brands like Little Dutch and Djeco. We want you and your little ones to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Key Points:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method

Our Return & Exchange Process

1. Initiate Your Return or Exchange

To start the process, please contact our customer service team within 15 days of receiving your order. You can reach us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear All Age Toys Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]

Reason: [Please specify]

Preferred resolution: [Refund/Exchange for specific product]

Please let me know the next steps.

Best regards,
[Your Full Name]

2. Receive Return Instructions

Within 1-2 business days, our team will respond with:

  • Return authorization (if approved)
  • Shipping instructions
  • Return address in Rotterdam
  • Any special instructions for your specific items

3. Package and Ship Your Return

Please ensure:

  • Items are in original condition with all packaging
  • Include the original invoice or packing slip
  • Securely package to prevent damage during transit
  • Ship to the provided address using a trackable method

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).

4. Processing Your Return

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • If approved, we’ll process your refund or exchange
  • You’ll receive email confirmation of the completion

Refund Information

Timing:

  • Credit card/PayPal refunds: 3-10 business days after processing (depending on your bank)
  • Original shipping fees are non-refundable unless the return is due to our error

Method: Refunds will be issued to the original payment method used for purchase.

Exchange Information

If you’re exchanging an item:

  • We’ll ship the replacement once we receive your return
  • You’ll be responsible for any price difference
  • If the new item costs less, we’ll refund the difference
  • Standard shipping rates apply for the new item

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for:

  • Badspeelgoed (bath toys) for hygiene reasons
  • Bijtringen (teething toys) for safety reasons
  • Kinderhelmen (children’s helmets) once removed from packaging
  • Any items that show signs of use or have been removed from original packaging

Damaged or Incorrect Items

If you receive:

  • A damaged item
  • The wrong product
  • A defective product (e.g., magneetspel with missing pieces)

Please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For customers outside Belgium/Netherlands:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping method
  • Refunds will be in EUR and may be subject to currency fluctuations

Need Help? Our friendly customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or visit our website for more information.

Thank you for shopping at All Age Toys Store, where we’re committed to bringing you the finest educational toys for your child’s development!